CCAT - Customer Care Apprenticeship Training >

CCAT - Customer Care Apprenticeship Training

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A Program of the Grow Oklahoma Sector Strategies Initiatives, Call Center Industry, Contact & Customer Care

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Welcome to the
Customer Care Apprenticeship Training Program

Guided Tour - click here
for resources and information about the program

Apprentices - click here
to find your personal folder

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Service Leadership Apprenticeship





Apprenticeship Board Guest Speakers:

Doug MacMillan, CEO, CallOki  "Call Center Careers, Performance Incentives & more"                           April 30th

Shellie Koch, Supervisor, Quality and Administration, OGE                                                                   May 21st

Mike Seabolt, Apprenticeship Board Member,                                                                     May 28th

Sue Northcott, Apprenticeship Board Member, Avaya                                                                           June 11th


Apprenticeship Board Members and Mentors


Board Members Only:  Link to CCAT Program Governance


Copyright 2009 CSR Customer Service Representative Certification Program
Developed in association with the Institute for Service Organizational Excellence

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